Shipping & Return Policy

SHIPPING AND RATES

We ship Mon-Fri 5am to Noon PST and are closed on the weekends.

Jewett-Cameron Co. is constantly negotiating the best shipping rates from our carriers. We use USPS and UPS at the discretion of lowest rate to the customer's address. We DO NOT ship to PO Boxes or APO/FPO addresses as this time. Below are shipping rates for oversized & overweight products:

All Gates & Panels | LTL Rate: $200
STAY Series® Kennels: Executive and Presidential | LTL Rate: $200
STAY Series® Kennels: Studio and Studio Jr. | UPS Rate: $50
STAY Series® Kennels: Villa | UPS Rate: $100
All Chain Link Kennels: | LTL Rate: $200

For customers in Alaska and Hawaii: Please contact our customer service team at (800)-955-2879 Mon-Fri: 7 a.m.–3:30 p.m. PST

All other Lucky Dog® products ship under the Free Ground Shipping $50 USD limit.

RETURNS AND EXCHANGES

30-DAY RETURN POLICY

Jewett-Cameron Co. is dedicated to supporting your online product purchase with the best possible customer service. Our return policy is simple and worry-free.

If you are not fully satisfied with your purchase, please contact our customer service department and they will be able to assist you. We accept returns on most products* for full refund, less the original shipping charge (if applicable), within 30 days of the delivery date.

If you need to return an item, please contact us with your order number, details about the product you would like to return and attach your original receipt in the form. We will respond with instructions on how to return items from your order. For any item that is returned without an RMA#, no refund will be issued.

*All parts and accessory sales are final and may not be returned for credit unless defective or damaged. We do not accept returns for opened or used items. All clearance or discounted sales are final and may not be returned for credit unless defective or damaged.

Having quality issues? Please contact our customer service team for Warranty Support.

DAMAGED OR DEFECTIVE MERCHANDISE:

We will gladly exchange or issue a full refund of purchase price and shipping for product that arrives to you damaged or defective.

If you feel your product is defective or damaged, please contact our customer service department within 10 days of delivery, just fill out our warranty form and we can get the damaged or defective product replaced: Warranty Center.

We are open from 7:00 am to 3:30 pm Pacific Time, Monday through Friday.

For any other questions, please use our contact us form: Contact Us .